Pre-Sales Questions

Do you allow clients to advertise for money, on their website?

Yes, we allow sites to have commercial advertisements.

What forms of payment do you accept?

Visa, MasterCard, American Express, Discover, through PayPal.

Are your server’s Unix, or NT?

Our accounts run on CentOS Linux x86, which is identical to Red Hat Enterprise Linux.

Do you allow adult XXX sites?

No, we do NOT allow adult sites on our servers.

What control panel do you use?

The control panel we use is called Cpanel.

Must I pay monthly?

You may pay monthly, quarterly, semi-yearly or annually

Can I host friends?

Yes, you may host your friends if you have the disk space and the know-how.

How long does it take to set up my account?

After verification, your account will be set up within 24 hours. Although the average set up time is 3-6 hours.

Are there any hidden costs, or setup fees?


Do you offer telnet or shell access?

No due to security reason’s we do not offer telnet or shell access. You are still able to unzip files on the server using our file manager as well as the ability to set up cron jobs.

Can I password protect directories?

Yes, you can password protect directories within CPanel.


How long does it take to get my domain working?

It usually takes 24-48 hours for a domain to fully propagate.

What are my domains name servers?

Please read your welcome e-mail, if you have lost your welcome email you can email us requesting your DNS.

Control Panel

Do you have a manual for our control panel?

Where do I go to login to my control panel?

You go to http://www.yourdomain.com/cpanel

How do I make sub-domains?

To make a sub-domain login to your control panel and click “domain management” inside of domain management you will see a place to manage and add sub-domains.


Where can I download a free FTP?

We recommend downloading FileZilla.

It’s not letting me upload my files what’s wrong?

Make sure you are uploading to the right web directory which is the public_html folder.

Why doesn’t my ftp password change when I change my Cpanel password?

Please allow 24 hours for your FTP password to sync with your Cpanel password.


How do I create email accounts?

To create an email account login to your control panel and click add/remove email accounts.

What do I put for both incoming and outgoing mail server?

For both incoming and outgoing mail server put mail.yourdomain.com

Where do I go to check my emails using my browser?


How can I setup webmail to go directly to horde, roundcube, or squirrel mail?

Login to the one you prefer to use after doing so copy the entire url from your address bar. You will not login to your cpanel and create a subdomain to go to the address you just copied.


None of my CGI scripts are working on the server. How do I get them to work?

Make sure that they are chmod to 755

How do I create databases and manage them?

Login to your cPanel and click MySQL Databases. After your database is created you can manage it from phpmyadmin. This can be found at the very bottom of the MySQL page.


How do I make a payment?

All Paypal online payments should be recurring. Your payment will automatically be deducted. If your subscription is canceled by Paypal for any reason an invoice will be generated for you to pay online each billing period. To be given the option to create a new autopay subscription through Paypal you must pay your invoice manually and on time. Non-payment results in website suspension after 48 hours.

How do I stop billing?

If you wish to close your account simply email us your username, password, and why you wish to cancel. You must also include “I give you permission to delete my website and all of the content.” If you have a subscription set-up it is your responsibility to make sure the subscription is canceled.


How do I purchase a private SSL from you and what type is it?

Please email us to do so.

What’s the path to the free shared SSL?

We need to activate the shared SSL on each site manually that will require it.

I’m going to purchase my own SSL what do I need to know?

Our servers are Apache + Mod SSL If you require assistance from us to install it there will be a $50.00 installation fee and $5.00 per month account fee increase.

How do I transfer an SSL?

Every place that sells SSL has a different transfer procedure. You will need to ask the supplier you purchased it from.



To create a subdomain cPanel asks for the name you wish to use. MAKE SURE the subdomain name you give it doesn’t have a folder already named that name. If it does the sub will not work. Example… I want to create the subdomain test.webexhosting.com so my sub name is going to be “test.” If I already have a folder in my FTP named test I need to delete it or rename it to something different before I create the subdomain with the test name from cPanel.

What is a subdomain?

www.domain.com is a domain name. A subdomain is anything that replaces the www in a domain name.forum.aol.com is a subdomain. www.forum.aol.com is not a subdomain.

Addon Domains


You cannot create an addon domain if your DNS hasn’t propagated yet. So after you change the sites DNS you are trying to add you will need to wait 24-48 hours before attempting to create your addon domain.

A. There are three fields cPanel asks for when creating an addon domain.

1. “New Domain Name:” You will put in the newdomain.com do not put www in the name!

2. “Username/directory/subdomain Name:” This will be the folder cPanel creates in your main accounts FTP. MAKE SURE that the name you give it doesn’t already have a folder. Example… If you want to give it the username chris. You cannot have a folder in your account named chris already. If you do and still try creating the username for the addon domain to be chris you will mess a lot of things up!!!

3. “Password:” fill in any password you want here.

What is an addon domain?

An addon domain is a fully functional domain that will work out of a folder in your main sites FTP.

Help I added an addon domain why did it say subdomain added?!!?

It creates it as a subdomain by creating the folder within your main sites FTP. Please ignore this! It is a fully functional domain name. It is only called a subdomain when in fact it is an addon domain.